Support Center
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Direct Support & Help Channels
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Understand how we protect your data.
Account Deletion
Request permanent deletion of your account and all associated cloud files.
Frequently Asked Questions
Learn the fastest ways to upload content to your drive from any desktop or mobile device.
Step-by-Step Instructions
- 1Drag and drop any file or folder directly into the browser window.
- 2Alternatively, click the "+ New" button located in the top sidebar and choose "File Upload" or "Folder Upload".
- 3Track upload progress in real-time using the Upload Manager drawer at the bottom-right.
- 4Paused or interrupted transfers can be resumed anytime without losing uploaded chunks.
Share documents and folders safely with clients, friends, or collaborators without exposing your entire drive.
Step-by-Step Instructions
- 1Select any file or folder in your drive and click the "Share" icon in the top toolbar or context menu.
- 2Toggle "Enable Public Link" to generate a short, shareable URL.
- 3Optionally enable "Require Password" and enter a passphrase that recipients must provide before downloading.
- 4Set an expiration date or download count limit to automatically invalidate the link when reached.
- 5Copy the link or share it directly to clipboard.
Allow external users or clients to securely upload files directly into one of your folders without needing an account.
Step-by-Step Instructions
- 1Right-click any folder or click its action menu (...) and choose "Enable File Drop".
- 2Copy the unique File Drop URL provided.
- 3Send the link to your clients or colleagues; they can drag and drop files directly into your folder.
- 4Files appear immediately in your folder while keeping the rest of your drive completely hidden and private.
Keep highly confidential records, financial documents, and personal IDs protected in an isolated vault with password and biometric authentication.
Step-by-Step Instructions
- 1Click "Vault" in the left sidebar menu of your drive.
- 2Set a memorable 4-digit security PIN (or passkey / biometric unlock on supported devices).
- 3Save your emergency recovery key in a secure location (e.g. your password manager).
- 4Move confidential files into the Vault. When finished, click "Lock Vault" or allow it to auto-lock on inactivity.
Add an essential extra layer of defense against unauthorized logins using standard authenticator apps.
Step-by-Step Instructions
- 1Navigate to Settings > Profile & Security.
- 2Scroll down to "Two-Factor Authentication" and click "Enable 2FA".
- 3Scan the displayed QR code using Google Authenticator, Authy, 1Password, or your preferred authenticator.
- 4Enter the 6-digit confirmation code generated by your app.
- 5Download and store your emergency backup recovery codes in a safe place.
Expand your capacity up to multiple terabytes with flexible monthly or annual billing.
Step-by-Step Instructions
- 1Go to Settings > Subscription or click "Upgrade" in your drive sidebar.
- 2Choose the storage tier that fits your needs (e.g., 500GB, 2TB, 5TB).
- 3Enter payment information via Stripe (supports Credit/Debit card, Apple Pay, Google Pay, and Link).
- 4Your account storage quota updates immediately upon checkout confirmation.
- 5View past receipts, change payment methods, or swap plans anytime from the Subscription dashboard.
Preview video, audio, PDFs, and high-resolution images instantly without downloading.
Step-by-Step Instructions
- 1Single-click or double-click any file to open the interactive lightbox previewer.
- 2Video streaming supports MP4, WebM, MOV, and MKV playback with seekable scrubbing.
- 3Images support zoom, pan, EXIF metadata viewing, and lossless full-screen inspection.
- 4Documents including PDF, Markdown, and source code files support syntax highlighting and in-browser reading.
Mistakenly deleted a file or folder? Recover it before permanent purging.
Step-by-Step Instructions
- 1Click "Trash" in your Drive sidebar menu.
- 2Select the files or folders you wish to retrieve and click "Restore".
- 3Restored files immediately reappear in their original folders.
- 4Items placed in the Trash are safely retained according to your plan policy before being permanently deleted.
Tips to diagnose network issues, browser extensions, and connection bottlenecks.
Step-by-Step Instructions
- 1Verify your current internet speed and ensure high-bandwidth background apps (e.g. torrents, heavy streaming) are paused.
- 2Ensure ad-blockers or browser network inspection extensions are not interfering with chunked binary transfers.
- 3For maximum throughput, consider upgrading to a Pro plan which unlocks unmetered CDN multi-threading.
- 4If an upload fails midway due to a connection drop, reopen the application and click "Resume" in the Upload Manager.
Completely purge your account, active subscriptions, and stored files from cloud servers.
Step-by-Step Instructions
- 1The platform provides immediate self-service account deletion without requiring manual support tickets.
- 2Go to the Account Deletion Portal or Settings > Profile > Delete Account.
- 3Confirm with your password or automated email confirmation token.
- 4All stored files, share links, and billing records are scheduled for permanent, irreversible erasure in compliance with GDPR and CCPA.